Learn how we handle, store, and protect your personal information.
Last updated: June 2026
Steady Hands ("Steady Hands", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the rights available to you under applicable privacy laws.
By using Steady Hands, you acknowledge that your information will be handled in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
- Full name, email address, and phone number
- Profile photo and biography
- Date of birth
Location Data
- Your city or region and coordinates (to show nearby artists)
- Search radius preferences
- Guest spot locations
Device Information
- IP address
- Browser type
- Operating system
- Device identifiers
- Language preferences
- Referring website
Professional Information (Artists)
- Services offered, expertise, and styles
- Hourly and day rates
- Portfolio images and flash designs
- Certifications and qualifications
Communication Data
- Messages, voice recordings, and files shared through our in-app chat
- Message timestamps and online/offline status
Financial Data
- Payment is processed securely through Stripe. We do not store your card details on our servers.
- We may collect earnings records, expense entries, payout details and transaction history (for artists)
Behavioral Data
- Booking history, profile views, and search activity
- Notification preferences and app settings
- Pages viewed
- Searches
- Clicks
- Profile interactions
- Saved artists
- Favorites
- Notification interactions
Technical Data
- Login times
- Session information
- Crash reports
- Error logs
- Security logs
2. Legal Bases for Processing
Depending on your location, we process personal data based on one or more of the following lawful bases:
- Your consent;
- Performance of our contract with you;
- Compliance with legal obligations;
- Our legitimate interests, including improving platform security, preventing fraud, and enhancing our services.
3. How We Use Your Information
- To create and manage your account
- To facilitate bookings and process payments
- To provide real-time messaging between users
- To send booking confirmations, reminders, and platform notifications
- To display your profile and portfolio to potential clients
- To improve our platform and analyze usage trends
- To prevent fraud, abuse, and unauthorized access
- To verify identity & detect fraud
- To improve search & recommendations
- To troubleshoot issues & respond to disputes
- To maintain security, comply with legal obligations and enforce Terms
4. Cookies & Similar Technologies
Steady Hands uses cookies and similar technologies to keep you logged in, remember preferences, measure performance, understand usage and improve security
Users may disable cookies through browser settings, although some features may not function correctly.
5. Sharing Your Information
We do not sell your personal data. We share information only with:
- Stripe – for secure payment processing and artist payouts
- Cloudinary – for storing profile photos and portfolio media
- Google – for location autocomplete (Google Places API)
- Cloud hosting providers – infrastructure and database hosting
- Analytics providers – platform usage analysis
- Authentication providers – secure login and identity verification
- Email service providers – sending transactional and service emails
- Customer support tools – handling user support requests
- Law enforcement or regulators – when legally required
- Business transfers – in the event of a merger, acquisition, or sale
All third parties act as service providers or data processors acting on our behalf where applicable.
6. International Transfers
Your information may be processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.
7. Data Retention
We retain personal data only as long as reasonably necessary to:
- Provide the Platform
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
Certain financial or transaction records may be retained where required by law.
You may request deletion of your account at any time through your account settings or by contacting us.
8. Account Deletion & Data Controls
You may request deletion of your account at any time.
When you delete your account, we will delete or anonymize your personal information unless retention is required for:
- legal obligations
- fraud prevention
- dispute resolution
- tax or accounting requirements
- enforcement of agreements
Some data may remain in secure backups for a limited period but will not be actively used.
9. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Request restriction of processing
- Object to processing
- Receive a copy of your data (data portability)
- Withdraw consent at any time
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
10. Marketing Communications
We may send you:
- booking reminders
- platform updates
- newsletters
- promotional or marketing messages
You may opt out at any time using the unsubscribe link or your account settings.
You will still receive essential service-related messages.
11. Push Notifications
Where enabled, we may send push notifications related to bookings, messages, reminders, and platform activity.
You may disable push notifications through your device settings.
12. Security
We implement appropriate technical and organizational measures to protect your information, including:
- encryption in transit
- encryption at rest (where applicable)
- secure authentication systems
- role-based access controls (least-privilege access)
- monitoring and logging for security events
However, no system is completely secure, and we cannot guarantee absolute security.
13. Data Breaches
If we become aware of a data breach affecting your personal information, we will respond in accordance with applicable law, including notifying affected users and regulators where required.
14. Automated Decision Making
We do not make legally significant decisions about users solely through automated processing.
15. Third Party Links
The platform may contain links to third-party services such as Instagram, TikTok, or portfolio websites.
We are not responsible for the privacy practices of third-party websites.
16. Business Transfers
If Steady Hands is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
17. Children
Steady Hands is intended for users of legal age in their country or region. We do not knowingly collect data from minors.
If we become aware that we have collected data from a minor, we will delete it in accordance with applicable law.
18. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the Platform or via email where appropriate.
19. California & US State Privacy Rights
Residents of certain US states, including California, may have additional rights under applicable privacy laws such as the CCPA/CPRA, including the right to:
- know what personal data is collected
- request deletion
- opt out of certain data sharing
- request correction
20. UK & EU Privacy Rights
If you are located in the UK or European Economic Area, you may have rights under GDPR or UK GDPR, including access, deletion, correction, objection, restriction, and portability rights.
You also have the right to lodge a complaint with your local data protection authority.
21. Contact Us
For privacy-related questions or requests, contact us at: support@steadyhandsapp.com
Last updated: June 2026
Steady Hands ("Steady Hands", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the rights available to you under applicable privacy laws.
By using Steady Hands, you acknowledge that your information will be handled in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
- Full name, email address, and phone number
- Profile photo and biography
- Date of birth
Location Data
- Your city or region and coordinates (to show nearby artists)
- Search radius preferences
- Guest spot locations
Device Information
- IP address
- Browser type
- Operating system
- Device identifiers
- Language preferences
- Referring website
Professional Information (Artists)
- Services offered, expertise, and styles
- Hourly and day rates
- Portfolio images and flash designs
- Certifications and qualifications
Communication Data
- Messages, voice recordings, and files shared through our in-app chat
- Message timestamps and online/offline status
Financial Data
- Payment is processed securely through Stripe. We do not store your card details on our servers.
- We may collect earnings records, expense entries, payout details and transaction history (for artists)
Behavioral Data
- Booking history, profile views, and search activity
- Notification preferences and app settings
- Pages viewed
- Searches
- Clicks
- Profile interactions
- Saved artists
- Favorites
- Notification interactions
Technical Data
- Login times
- Session information
- Crash reports
- Error logs
- Security logs
2. Legal Bases for Processing
Depending on your location, we process personal data based on one or more of the following lawful bases:
- Your consent;
- Performance of our contract with you;
- Compliance with legal obligations;
- Our legitimate interests, including improving platform security, preventing fraud, and enhancing our services.
3. How We Use Your Information
- To create and manage your account
- To facilitate bookings and process payments
- To provide real-time messaging between users
- To send booking confirmations, reminders, and platform notifications
- To display your profile and portfolio to potential clients
- To improve our platform and analyze usage trends
- To prevent fraud, abuse, and unauthorized access
- To verify identity & detect fraud
- To improve search & recommendations
- To troubleshoot issues & respond to disputes
- To maintain security, comply with legal obligations and enforce Terms
4. Cookies & Similar Technologies
Steady Hands uses cookies and similar technologies to keep you logged in, remember preferences, measure performance, understand usage and improve security
Users may disable cookies through browser settings, although some features may not function correctly.
5. Sharing Your Information
We do not sell your personal data. We share information only with:
- Stripe – for secure payment processing and artist payouts
- Cloudinary – for storing profile photos and portfolio media
- Google – for location autocomplete (Google Places API)
- Cloud hosting providers – infrastructure and database hosting
- Analytics providers – platform usage analysis
- Authentication providers – secure login and identity verification
- Email service providers – sending transactional and service emails
- Customer support tools – handling user support requests
- Law enforcement or regulators – when legally required
- Business transfers – in the event of a merger, acquisition, or sale
All third parties act as service providers or data processors acting on our behalf where applicable.
6. International Transfers
Your information may be processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.
7. Data Retention
We retain personal data only as long as reasonably necessary to:
- Provide the Platform
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
Certain financial or transaction records may be retained where required by law.
You may request deletion of your account at any time through your account settings or by contacting us.
8. Account Deletion & Data Controls
You may request deletion of your account at any time.
When you delete your account, we will delete or anonymize your personal information unless retention is required for:
- legal obligations
- fraud prevention
- dispute resolution
- tax or accounting requirements
- enforcement of agreements
Some data may remain in secure backups for a limited period but will not be actively used.
9. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Request restriction of processing
- Object to processing
- Receive a copy of your data (data portability)
- Withdraw consent at any time
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
10. Marketing Communications
We may send you:
- booking reminders
- platform updates
- newsletters
- promotional or marketing messages
You may opt out at any time using the unsubscribe link or your account settings.
You will still receive essential service-related messages.
11. Push Notifications
Where enabled, we may send push notifications related to bookings, messages, reminders, and platform activity.
You may disable push notifications through your device settings.
12. Security
We implement appropriate technical and organizational measures to protect your information, including:
- encryption in transit
- encryption at rest (where applicable)
- secure authentication systems
- role-based access controls (least-privilege access)
- monitoring and logging for security events
However, no system is completely secure, and we cannot guarantee absolute security.
13. Data Breaches
If we become aware of a data breach affecting your personal information, we will respond in accordance with applicable law, including notifying affected users and regulators where required.
14. Automated Decision Making
We do not make legally significant decisions about users solely through automated processing.
15. Third Party Links
The platform may contain links to third-party services such as Instagram, TikTok, or portfolio websites.
We are not responsible for the privacy practices of third-party websites.
16. Business Transfers
If Steady Hands is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
17. Children
Steady Hands is intended for users of legal age in their country or region. We do not knowingly collect data from minors.
If we become aware that we have collected data from a minor, we will delete it in accordance with applicable law.
18. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the Platform or via email where appropriate.
19. California & US State Privacy Rights
Residents of certain US states, including California, may have additional rights under applicable privacy laws such as the CCPA/CPRA, including the right to:
- know what personal data is collected
- request deletion
- opt out of certain data sharing
- request correction
20. UK & EU Privacy Rights
If you are located in the UK or European Economic Area, you may have rights under GDPR or UK GDPR, including access, deletion, correction, objection, restriction, and portability rights.
You also have the right to lodge a complaint with your local data protection authority.
21. Contact Us
For privacy-related questions or requests, contact us at: support@steadyhandsapp.com
